Shipping Information

Shipping Policy

At Amy's Gift Haven, we are committed to delivering your orders promptly and efficiently. Please review our shipping policies below:

Shipping Cost:

We are delighted to offer FREE SHIPPING on all orders worldwide.

Processing and Handling Times:

  • Standard Orders: Typically processed and dispatched within 1-2 business days after the order is placed.

  • Customized Items: Personalized products, such as engraved bracelets or custom photo jewelry, require an additional 3-8 business days for processing to ensure each piece meets our quality standards.

Estimated Shipping Times:

  • United States: 5-12 business days after dispatch.

  • Australia/New Zealand: 8-14 business days after dispatch.

  • United Kingdom: 5-9 business days after dispatch.

  • Canada: 5-15 business days after dispatch.

  • Europe: 4-15 business days after dispatch.

  • Rest of the World: 5-25 business days after dispatch.

Please note that these delivery times are approximate and may be affected by external factors such as customs processing, weather conditions, and local courier services.

Order Tracking:

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information. Please allow 1-2 business days for the tracking details to update. You can monitor your shipment's progress using the provided tracking number.

Customs and Duties:

While duty taxes are uncommon for most orders due to their value, it is the customer's responsibility to verify and settle any applicable customs duties or taxes imposed by their country's regulations.

Order Cancellations:

If you wish to cancel your order, please contact us within 1 hour of placing it. After this period, we may have already begun processing your order, and cancellations may not be possible.

Damaged or Lost Packages:

  • Damaged Items: If your order arrives damaged, please contact us within 30 days of delivery at amygifts25@gmail.com with photographic evidence. We will promptly offer a replacement or a full refund.

  • Lost or Stolen Packages: Amy's Gift Haven is not responsible for packages marked as delivered but reported missing. If your tracking information indicates delivery, yet you have not received your package, please contact the shipping carrier or local authorities to file a report.

Returns and Refunds:

We accept returns for store credit on sale items or a full refund on regularly priced items. Customized products, such as personalized jewelry, are non-returnable due to their unique nature. For return inquiries, please reach out to us at amygifts25@gmail.com.

Contact Us:

For any questions or assistance regarding your order, feel free to contact our customer support team at amygifts25@gmail.com. We are here to ensure your shopping experience with Amy's Gift Haven is exceptional.

Thank you for choosing Amy's Gift Haven.